Centre MJ doubled its bookings.
A busy clinic in Marrakesh was answering every WhatsApp message by hand. We built an AI agent that now runs every patient conversation, day and night, and the clinic went from 10 to 12 bookings on a good day to more than 20.
- Client
- Centre MJ Médical
- Location
- Marrakesh, Morocco
- Field
- Medical clinic
- System
- WhatsApp AI Agent
- 2×Bookings a day, from 10 to 12 up to more than 20
- 24/7Patient replies, with no staff typing
- 4Tasks handled: bookings, cancellations, answers and confirmations
The challenge
Centre MJ offers many services, from consultations and home visits to ultrasound and heart exams, and it is open seven days a week. Patients write on WhatsApp to ask about services, book a visit, move an appointment or cancel.
Every one of those messages was answered by hand. It took a lot of the team's time, and messages sent after hours had to wait.
What we built
A WhatsApp AI agent set up with the clinic's own information. It answers patients in seconds, at any hour, and handles the whole booking flow. Anything that needs the doctor or the team is passed on with the full conversation.
- Books appointments
- Handles cancellations
- Answers every patient
- Updates confirmations
The result
Bookings went from 10 to 12 on a good day to more than 20. Patients get an answer in seconds, day and night, and the team no longer types replies by hand.
In his words
“This is amazing. It is so helpful. It saved me a lot of time and doubled my bookings.”
